totally none related to blogengine but searching for help with asp anyway

Topics: ASP.NET 2.0, Controls
Apr 10, 2008 at 9:50 AM
Hey I am fairly new to .net developing but i am running a small business that is totally dependent on asp 2.0. Being a Desktop support tech i am not that great with programming. after a long search for a help desk application that i can simply upload to my web server and have work orders sent to my email account and allow me to log updates so that my users can keep track of the progress. as far as i have found there is no such program either commercially or open source. so my question is does anyone know how hard it is to do something like this? meaning can a beginer-intermediate programmer pull this off? it has to be totally transparent with the rest of the website sow it would need to use a masterpage.( i'm using blogengine). and should have the typical features a help desk trouble ticketing system has. any feed back would be helpful thanks



Ryan

ryan.jones26@gmail.com
Apr 11, 2008 at 3:30 PM
1. I hope someone deletes this thread since it is soo off topic.

2. Blog engine is a bad idea for this. Your better off trying to use something like sharepoint services. Blog engine is *surpize* really only good for blogging. (and really good at that too)

3. If your a beginer, I recomend checking out www.asp.net and checking out their starter kits for ideas, and heavily searching codeplex. There is a good chance there might be something here already.
Apr 12, 2008 at 1:32 PM
http://www.google.com/search?client=opera&rls=en&q=open+source+ticket+system&sourceid=opera&ie=utf-8&oe=utf-8
http://www.google.com/search?hl=en&client=opera&rls=en&hs=1ke&q=open+source+ticket+system+asp.net&btnG=Search
There are plenty of open source ticket support systems, you'd have to check them out and see which are in line with your requirements (this isn't the forum for that).

http://www.opensourcehelpdesklist.com/
http://en.wikipedia.org/wiki/Comparison_of_issue_tracking_systems
There is even a site devoted to comparing them (albeit there isn't much info and a blog format is probably a bad idea there too) and a Wikipedia table (listing license, programming language, and backend)

http://www.telerik.com/helpdeskbeta/
Not free nor open source, but something you might want to consider if you end up developing your own.